At Xpress Digital & Technologies (accessible from https://xpressdigital.co.in), one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Xpress Digital & Technologies and how we use it, specifically incorporating compliance standards for communication tools like the WhatsApp Business API.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@xpressdigital.co.in.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you:
- Personal Identification Information: Name, email address, phone number (including WhatsApp numbers), mailing address, company name, billing details, and other contact details when you fill out forms, request quotes, or initiate services.
- Log Data: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and number of clicks.
- Cookies and Tracking: Information gathered via cookies and local storage to enhance user experience and analyze site traffic.
2. How We Use Your Information
We use the collected data for various purposes, including to:
- Provide, operate, and maintain our website and service offerings.
- Improve, personalize, and expand our website and client service experiences.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Process transactions and send invoice/receipt updates.
- Send notifications, alerts, and transactional messages via SMS or WhatsApp (subject to your explicit consent).
- Prevent fraudulent activities and ensure technical security.
3. WhatsApp Business Communication Policy
We utilize the WhatsApp Business API to provide convenient updates, support, and services to our clients. In accordance with Meta's developer and business policies, we adhere to the following guidelines:
- Consent/Opt-In: We will only send you notifications, updates, or transactional alerts on WhatsApp if you have explicitly opted in and provided consent (e.g., via checking a checkbox on our contact form, newsletter signup, or service agreement).
- Nature of Communications: WhatsApp messages sent by us will consist of booking/service status updates, requested project details, support follow-ups, and utility/transactional alerts. We do not send spam or unsolicited promotional material.
- Opt-Out Mechanism: You can choose to stop receiving WhatsApp updates from us at any time. Simply reply with "STOP" or "UNSUBSCRIBE" to any WhatsApp message you receive from us, or contact us directly at contact@xpressdigital.co.in to revoke your consent. Once received, we will promptly remove your number from our active WhatsApp messaging list.
- Data Privacy: Your WhatsApp contact details and chat history are stored securely and treated confidentially. We do not sell, rent, or share your phone numbers or messaging data with third-party advertisers or unauthorized partners.
4. Log Files and Cookies
Xpress Digital & Technologies follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files is not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, we use 'cookies' to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
5. Third-Party Services and Analytics
We may employ third-party companies and individuals to facilitate our services, perform service-related operations, or assist us in analyzing how our website is used (such as Google Analytics or Meta API frameworks). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means (including SSL encryption and secure databases) to protect your Personal Information, we cannot guarantee its absolute security.
7. Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Xpress Digital & Technologies does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
- Email: contact@xpressdigital.co.in
- Phone: +91 96655 04785
- Address: Shop no 8, Sheetal Nagar Building, near UTI Mutual Funds, Opp to New Swad Hotel, Mumbai, 401303, Maharashtra, India