Refund & Cancellation Policy

1. Overview

At Xpress Digital & Technologies, we strive to deliver high-quality services that meet your expectations. This Refund and Cancellation Policy outlines the terms and conditions for project cancellations and refund requests.

We encourage you to carefully review your project requirements before committing to our services. If you have any questions or concerns, please contact us before starting the project.

2. Cancellation Policy

2.1 Client-Initiated Cancellation

If you decide to cancel a project, the refund eligibility depends on the project stage at the time of cancellation:

2.2 Company-Initiated Cancellation

In rare circumstances, we may need to cancel a project. In such cases:

• You will receive a full refund of any payments made
• We will provide 14 days' notice before cancellation
• You will receive all work completed up to the cancellation date
• We will assist in transitioning the project to another provider if requested

2.3 How to Cancel

To initiate a cancellation:

1. Send a written cancellation request to contact@xpressdigital.co.in
2. Include your project details and reason for cancellation
3. We will review your request within 3 business days
4. A cancellation confirmation and refund details will be provided

3. Refund Policy

3.1 Refund Eligibility

Refunds may be issued in the following situations:

• Project cancellation as per our cancellation policy
• Failure to deliver services as agreed upon in the project agreement
• Significant delay beyond the agreed timeline (more than 30 days) without valid reason
• Service quality does not meet the agreed-upon standards
• Technical impossibility to complete the project as specified

3.2 Non-Refundable Services

The following are non-refundable:

• Third-party costs (domain names, hosting, licenses, stock assets, etc.)
• Completed and delivered work
• Custom development work already integrated into your systems
• Services rendered as per the project agreement
• Projects completed and approved by the client
• Marketing campaigns that have already been executed
• Consultation fees and strategy sessions

3.3 Refund Processing Time

Once a refund is approved:

• Refunds will be processed within 7-10 business days
• The refund will be credited to the original payment method
• Bank processing times may vary (5-7 business days additional)
• You will receive a refund confirmation email

3.4 Partial Refunds

Partial refunds may be issued when:

• Some deliverables have been completed and accepted
• The project scope has been partially fulfilled
• Third-party costs have been incurred
• Specific milestones have been achieved

4. Scope Changes and Additional Work

4.1 Scope Modifications

Changes to the project scope after commencement may affect the timeline and pricing:

• Minor changes may be accommodated within the original budget
• Major scope changes will require a revised quote and timeline
• Additional costs must be agreed upon before implementing changes
• Scope changes may void certain refund eligibility

4.2 Client Delays

If project delays are caused by client-side issues:

• No refunds will be issued for delays caused by late feedback or approvals
• Projects inactive for more than 60 days may be automatically cancelled
• Completed work will not be refunded regardless of delay duration
• Reactivation may require additional fees

5. Subscription Services

5.1 Monthly Subscriptions

For ongoing subscription-based services:

• Cancellations can be made at any time with 15 days' notice
• No refunds for partial months
• Services will continue until the end of the billing period
• Unused credits or services do not carry forward

5.2 Annual Subscriptions

For annual service agreements:

• Cancellation within 30 days: 50% refund of annual fee
• Cancellation after 30 days: Pro-rated refund minus 20% administrative fee
• No refunds after 6 months of service

6. Disputes and Resolution

6.1 Dispute Process

If you have concerns about our services:

1. Contact us immediately at contact@xpressdigital.co.in
2. Provide detailed information about your concerns
3. We will review and respond within 3 business days
4. We aim to resolve all disputes amicably within 14 days

6.2 Mediation

If a mutual agreement cannot be reached:

• Both parties agree to attempt mediation before legal action
• Mediation costs will be shared equally
• The decision of the mediator will be considered binding

7. Quality Guarantee

7.1 Revision Period

We offer a revision period after project delivery:

• Bug fixes: 30 days from delivery for technical issues
• Minor adjustments: 14 days for small changes within scope
• Major revisions may incur additional charges

7.2 Satisfaction Commitment

We are committed to your satisfaction:

• Regular progress updates and check-ins
• Opportunity for feedback at each project milestone
• Transparent communication about challenges
• Professional support throughout the project

8. Special Circumstances

8.1 Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, pandemics, etc.):

• Projects may be delayed without penalty
• Refunds will be handled on a case-by-case basis
• We will communicate promptly about any impacts

8.2 Business Closure

In the unlikely event of business closure:

• All active projects will receive full refunds for incomplete work
• Completed work will be delivered immediately
• 60 days' notice will be provided when possible

9. Payment Methods and Refund Processing

9.1 Accepted Payment Methods

We accept:

• Bank transfers (NEFT/RTGS/IMPS)
• UPI payments
• Credit/Debit cards
• Payment gateways (Razorpay, etc.)

9.2 Refund Method

Refunds will be processed through:

• Same payment method used for original transaction
• Bank transfer to verified account (if original method unavailable)
• Check payment (for amounts over ₹50,000 if requested)

10. Policy Updates

We reserve the right to update this Refund and Cancellation Policy. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Be communicated to active clients via email
• Not affect ongoing projects under existing agreements
• Apply to new projects after the update date

11. Contact Information

For cancellation requests, refund inquiries, or questions about this policy:

• Email: contact@xpressdigital.co.in
• Phone: +91 9665504785
• WhatsApp: +91 9665504785
• Address: Shop no 8, Sheetal Nagar Building, near UTI Mutual Funds, Opp to New Swad Hotel, Virar West, Mumbai, Maharashtra 401303
• Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST